Help Centre
399com Frequently Asked Questions
From opening an account to depositing via bKash, bonuses, and responsible gaming — find answers to all your questions in one place.
Whether you are new to 399com or an experienced player, this FAQ page has the questions asked most often by Bangladeshi users. Account registration, deposits via bKash and Nagad, withdrawals, welcome bonuses, cricket betting, slot games, live casino, and responsible gaming are all explained here in plain language. If you cannot find an answer to your question, contact our 24/7 Bengali live chat support.
Account and Registration
Opening and Managing Your Account
To open an account at 399com, you need an active mobile number and you must be at least 21 years old. The registration process is entirely online — just enter your name, mobile number, and a strong password, and your account will be ready in a few minutes. Your national ID or passport details may be required later for verification.
No, under 399com's rules each person may hold only one account. Creating multiple accounts is not allowed and may result in account suspension. If you have trouble logging in to your account, contact our support team via live chat.
Click the "Forgot Password?" option on the login page. A verification code will be sent to your registered mobile number. Use that code to set a new password. The whole process takes just a few minutes. If you run into any trouble, 399com's 24/7 live chat support will help you.
Before large withdrawals, or if any unusual activity is detected on your account, 399com may request identity verification. This is done to keep your account secure and to prevent fraudulent activity. Submitting a photo of your national ID or another government-issued document will speed up the verification process.
Yes, the 399com website is fully mobile-friendly. You can log in easily from any Android or iOS browser. The page automatically adjusts to your screen size. All games and features are available without downloading a separate app.
Deposits and Withdrawals
Deposit and Withdrawal Methods
Money deposited at 399com via bKash is usually credited instantly. Your balance will be updated as soon as the deposit is confirmed. The minimum deposit amount is ৳500. If a deposit does not go through, take a screenshot of the transaction and contact us via live chat.
Yes, at 399com you can deposit using Nagad, Rocket, bKash, Upay, and bank transfer. The minimum deposit amount for each method is ৳500. On the payment page, choose your preferred method and follow the instructions.
Withdrawals from 399com are usually completed within 1 hour. The minimum withdrawal amount is ৳1,000. Having your account verified before submitting a withdrawal request will make the process even faster. Funds will be sent directly to the bKash or Nagad account linked to your registered mobile number.
399com does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply transaction fees according to their own policies. For bank transfers, the bank's applicable charges may apply.
To deposit via bank transfer, select "Bank Transfer" on the deposit page. Send the money to the designated bank account number and submit the transaction reference number to the support team. Your balance will be credited after verification. Major banks are supported, including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank.
Games and How to Play
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at 399com, go to the Sports section and select Cricket. You can place bets both before the match starts and during live play. Various markets are available, including match winner, total runs, wickets, and number of sixes. All odds are updated according to Bangladesh Standard Time (BST, UTC+6).
399com offers slot games from leading providers including PG Soft, Pragmatic Play, and JILI. You can play popular titles such as Fortune Tiger, Fortune Rabbit, Mahjong Ways (PG Soft), Gates of Olympus, Sweet Bonanza (Pragmatic Play), Fortune Gems, and Super Ace (JILI). Every game can be practised for free in demo mode.
399com's live casino section features live table games from Evolution Gaming and Ezugi. Most live studios have English and Hindi dealers. Communication in Bengali is possible at some Ezugi tables. Popular games such as Roulette, Blackjack, Baccarat, and Teen Patti are streamed live 24 hours a day.
RTP (Return to Player) is the theoretical percentage of total wagers that a game returns to players over the long term. For example, a 95% RTP means that on average ৳95 is returned for every ৳100 wagered — but this is an average across millions of spins, not a guarantee for a single session. 399com offers only certified, fair-play-assured games.
Aviator is a crash-style game by Spribe. A plane takes off and a multiplier keeps rising — you must "cash out" before the plane crashes. You can place one or two bets at a time. Using the auto cash-out feature, you can set a specific multiplier at which your winnings are collected automatically.
Yes, at 399com you can bet on major cricket tournaments including IPL, T20 World Cup, ICC Champions Trophy, and BPL. Special markets are also opened for Bangladesh Tigers matches. Updated markets for each tournament will be available on the item page according to the tournament schedule.
Bonuses and Promotions
Bonuses and Promotions
A 150% welcome bonus of up to ৳5,000 is available on your first deposit at 399com. For example: deposit ৳1,000 and you will receive a ৳1,500 bonus, giving you a total balance of ৳2,500. The bonus is added to your account automatically — no separate code is needed.
A wagering requirement is the condition specifying how many times you must wager the bonus amount before you can withdraw it. The wagering requirement for the 399com welcome bonus is 10x. This means that if you receive a ৳1,500 bonus, you must place a total of ৳15,000 in wagers before withdrawing. Once this condition is met, the bonus amount converts to your main balance.
399com's VIP programme has three tiers: Bronze, Silver, and Gold. Your tier is upgraded automatically based on your regular play and deposits. Bronze tier offers up to 0.3% cashback per week, Silver up to 0.7%, and Gold up to 1.0%. Higher tiers also come with special offers and priority support.
Yes, 399com offers special promotions for Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and Victory Day. During these periods, extra cashback, free spins, or deposit bonuses may be available. Check the site's promotions section regularly or ask via live chat to stay updated on seasonal offers.
399com regularly offers reload bonuses for existing players. Referring a friend may bring special benefits for both parties. Visit the promotions page for details on currently available promotions. All bonuses have their own terms and expiry dates, so read the details carefully.
Safety and Responsible Gaming
Safety and Responsible Gaming
399com uses SSL encryption technology to keep all personal and financial information secure. Your password is never stored in plain text. Payment transactions have an additional layer of security. We use certified random number generators to ensure fair play.
399com is for people aged 21 and above only. Creating an account or playing games by anyone under age is strictly prohibited. Age is confirmed during identity verification. We are committed to protecting minors.
399com treats responsible gaming as a top priority. You can use deposit limits, session time limits, and temporary break options. If you notice signs of addiction, let the support team know to activate self-exclusion. You will find detailed information on the responsible gaming page.
To self-exclude, contact 399com's 24/7 live chat support or email [email protected]. Let the team know your preferred duration (such as 30 days, 6 months, or permanent) and they will act promptly. While self-exclusion is active, it will not be possible to log in to or deposit into the account.
399com's support team is available 24 hours a day, 7 days a week via Bengali live chat. You will find the "Live Chat" button at the bottom or sidebar of the page. To contact us by email, write to [email protected]. Most issues are resolved within a few minutes through live chat.
Still have questions? Contact support
Our Bengali live chat team is at your service 24/7. Reach out any time for any issue, complaint, or help — we are here for you.
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