399com Terms and Conditions
Please read all of 399com's terms and conditions carefully before using this platform. By creating an account or playing games on this site, you are considered to have accepted these terms.
Table of Contents
- Introduction and Acceptance
- Account Registration and Eligibility
- Account Security and Responsibility
- Deposit and Withdrawal Policy
- Bonuses and Promotional Offers
- Gaming Rules
- Prohibited Activities
- Responsible Gaming
- Account Closure and Suspension
- Privacy and Data Protection
- Limitation of Liability
- Changes to Terms
- Contact Us
Introduction and Acceptance
These terms and conditions ("Terms") form a legally binding agreement between 399com ("Platform", "we", "us") and the user of this website ("User", "you"). By accessing the 399com.lat website, creating an account, or using any service on this platform, you are considered to have read, understood, and fully accepted these Terms.
If you do not agree with any part of these Terms, please refrain from using this platform. 399com reserves the right to modify or update these Terms at any time. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.
1.1 Nature of the Service
399com is an online gaming platform that provides cricket betting, slot games, live casino, and other gaming services. This platform is operated for entertainment purposes and there is no guarantee of financial gain or profit.
1.2 Legal Applicability
Users are responsible for being aware of and complying with the applicable laws and regulations in their area. It is your own responsibility to ensure that online gaming is lawful from your location. 399com is not able to provide legal advice in this regard.
Account Registration and Eligibility
2.1 Age Requirement
You must be at least 21 years old to create an account on 399com and use its gaming services. Use of this platform by minors is strictly prohibited. 399com may request a copy of your identification at any time for age verification purposes.
2.2 Accuracy of Registration Information
You must provide true, accurate, and complete information at the time of account registration. Opening an account with false information is a serious breach of these Terms and may result in account cancellation and forfeiture of any deposited funds.
Required registration information includes:
- Full legal name (as per national identity card)
- Active mobile number (Bangladeshi)
- Date of birth (verifiable)
- Valid email address
- Details of preferred payment method
2.3 One Account Policy
Each individual may operate only one account. If an attempt to open multiple accounts using the same device, IP address, bank account, or mobile payment number is detected, all accounts will be closed and all earned bonuses and balances will be forfeited.
Account Security and Responsibility
3.1 Password Protection
It is your responsibility to keep your account login information completely confidential. Never share your username or password with any third party. If you suspect that your account has been accessed without authorization, change your password immediately and notify the support team via live chat.
3.2 Responsibility for Account Use
You are responsible for all activities carried out through your account. Allowing others to use, selling, or transferring your account is strictly prohibited. 399com will not be liable for any loss resulting from third-party use of your account.
3.3 Keeping Information Up to Date
If any of your registered details change — such as your mobile number, email, or payment account — please update the support team promptly. 399com will not be liable for any delays in the withdrawal process caused by outdated information.
Deposit and Withdrawal Policy
4.1 Deposit Methods and Limits
399com currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for all methods is ৳500 (five hundred taka). The maximum deposit limit is subject to change in accordance with the platform's current guidelines.
4.2 Withdrawal Terms
The minimum withdrawal amount is ৳1,000 (one thousand taka). Approved withdrawals are generally processed within 1 hour. Withdrawal requests will only be sent to the payment account used to make the deposit.
4.3 Verification Process
In the interest of secure transactions, 399com may request identity verification before any withdrawal. This may require a clear photo of your national identity card or passport and proof of your registered mobile number. 399com reserves the right to suspend a withdrawal if you do not cooperate with this verification process.
4.4 Transaction Cancellations and Refunds
Deposit transactions that have been successfully completed generally cannot be cancelled. For technical errors or failed transactions, please contact the support team. Any excess deductions due to technical reasons will be refunded after review.
Bonuses and Promotional Offers
5.1 Welcome Bonus
New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 earns a ৳1,500 bonus, giving a total balance of ৳2,500. Depositing ৳8,000 would attract the maximum ৳5,000 bonus, giving a total balance of ৳13,000.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 10 times (10x). This means you must place bets totalling 10 times the bonus amount before it can be withdrawn. Example: a ৳1,500 bonus requires ৳15,000 in total bets.
5.3 General Bonus Terms
- Each promotional offer can only be used once.
- Bets may need to be placed on designated games to qualify for a bonus.
- Attempting to collect bonuses through multiple accounts is prohibited.
- 399com reserves the right to modify or cancel any promotional offer.
- If evidence of bonus abuse is found, the relevant account may be closed.
5.4 VIP Rewards Program
Regular players can participate in the 399com VIP program. There are three tiers: Bronze, Silver, and Gold. The Bronze tier offers up to 0.3% weekly cashback, the Silver tier up to 0.7%, and the Gold tier up to 1.0% weekly cashback. Tier advancement is based on the volume and regularity of play.
Gaming Rules
6.1 Fair Play
399com is committed to ensuring a fair and transparent gaming environment. All games are operated using a neutral Random Number Generator (RNG) technology. No game outcome is predetermined and every round is completely independent.
6.2 Policy on Technical Issues
If a technical problem occurs during gameplay (internet disconnection, server error, etc.), the game can generally be resumed from where it left off. However, in the case of a serious server issue, a decision will be made according to standard rules and the support team will provide the necessary assistance.
6.3 Special Rules for Live Games
In live casino games (operated by Ezugi and Evolution Gaming), the dealer's decision is final. No changes are accepted after bets are closed. Offensive language or inappropriate behavior in the live game chat is prohibited and may result in account suspension.
Prohibited Activities
The following activities are strictly prohibited on 399com. Violations may result in account closure as well as legal action:
- Money laundering or conducting transactions using illegal funds
- Playing games using bots, automated software, or artificial intelligence
- Exploiting platform vulnerabilities or bugs
- Claiming bonus benefits through multiple accounts
- Threatening or harassing other players or support staff
- Attempting to breach the platform's security systems
- Initiating chargebacks or payment disputes using false information
- Using a third party's funds or payment account
- Operating an account on behalf of a minor
Responsible Gaming
8.1 Keep Yourself Safe
399com places the highest importance on responsible gaming. Gaming is for entertainment, not a financial solution. If you feel that gaming is having a negative impact on your daily life, relationships, or financial situation, take a break and seek help.
8.2 Self-Limitation Tools
Users can set the following limits through the support team:
- Daily, weekly, or monthly deposit limits
- Daily or weekly loss limits
- Temporary or permanent account suspension
- Self-exclusion for a specified period
8.3 Identifying Addiction
If the following signs are present, professional help should be sought: spending beyond your means, playing more to recover losses, being unable to stop gaming, hiding gaming from family and friends. For more information, visit our Responsible Gaming page.
Account Closure and Suspension
9.1 Closure by the User
You may request permanent closure of your account through the support team at any time. You will be given the opportunity to withdraw your available balance before the account is closed, however any bonus balance with unmet conditions will be cancelled.
9.2 Suspension by 399com
399com may temporarily or permanently close an account in the following circumstances:
- Breach of any clause of these Terms
- Suspicious or fraudulent activity
- Suspected money laundering
- Failure to verify the user's identity
- Detection of an underage player
9.3 Appeals Process
If an account is suspended or closed, an appeal can be submitted by emailing [email protected]. Our team will review your appeal within 48 hours and notify you of the decision.
Privacy and Data Protection
399com is committed to protecting your personal information. We use SSL encryption technology to keep all your data secure. Your information is never sold to third parties. However, relevant information may be shared with the appropriate authorities for legal obligations, fraud prevention, or security purposes.
For full details on how data is collected, stored, and used, please see our Privacy Policy page.
Limitation of Liability
11.1 Service Guarantee
The 399com platform operates on an "as is" basis. We strive for uninterrupted service, however 399com is not liable for temporary disruptions caused by maintenance, technical issues, or unavoidable circumstances.
11.2 Financial Losses
The user is solely responsible for all financial losses arising from gaming activity. 399com is not responsible for the outcome of any game or for any user's gains or losses.
11.3 Third-Party Services
399com is not directly responsible for the operations of payment processors (bKash, Nagad, Rocket, etc.) or game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). If any issue arises with these third-party services, the user must contact the relevant provider.
Terms & Conditions Changes
399com reserves the right to partially or fully amend these terms and conditions at any time. Updated terms will be published on this page and will take effect from the date of publication.
For significant changes, a notification may be sent to the registered email or mobile number. However, this is not an obligation of 399com — it is the user's own responsibility to stay updated on any changes.
Contact & Support
If you have any questions or feedback regarding these terms and conditions, please contact us:
- Live Chat: 24/7 support is available in Bengali, directly on the platform
- Email: [email protected]
Our support team is active seven days a week, twenty-four hours a day, and is ready to answer all your questions in Bengali.
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