Protecting your information is our responsibility

Introduction & Scope

399com ("we", "our", or "platform") provides a reliable online gaming service for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy gives a detailed account of what information is collected during your visits to our website 399com.lat and while you use our services, and how that information is used, stored, and kept secure.

By using this platform, you consent to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us for assistance.

This privacy policy may be updated from time to time. We will notify you appropriately of any significant changes.

What information we collect

399com collects various types of information to ensure service delivery and to maintain the security of the platform. The categories of information collected are described in detail below.

2.1 Registration & Identity Information

Information you provide when creating an account:

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or other government-issued identity document details (as part of the KYC process)

2.2 Financial Transaction Information

Information collected during deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay account details
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts
• Wallet balance and bonus information

2.3 Technical & Usage Information

Information that is automatically collected when you use our platform:

• IP address and device information (type, operating system, browser)
• Cookie and session data
• Time spent on the site and pages visited
• Gaming history and activity logs
• Referral source (how you arrived at our site)

Purpose of using information

399com uses collected information only for defined and legitimate purposes. The main reasons for using the information are described below.

Information sharing with third parties

399com never sells your personal information commercially or shares it unnecessarily with third parties. However, information may be shared on a limited basis in the following circumstances:

4.1 Payment Processors

Necessary financial information is shared with our authorized payment partners (bKash, Nagad, Rocket, Upay, and banking institutions) to complete your transactions. This information is used solely for the specific transaction in question.

4.2 Technology & Service Providers

Limited information may be shared with trusted technology partners for server hosting, cybersecurity, game software, and management of technical infrastructure. They are required to comply with our privacy standards.

4.3 Legal Obligations

Information may be provided to relevant authorities in cases of court orders, government directives, or legal requirements. In such cases, we always follow a policy of providing only the minimum information necessary.

4.4 Fraud Prevention

In special circumstances, we may cooperate with relevant authorities to prevent money laundering, identity theft, or other fraudulent activities.

Data security practices

399com uses modern technology and strict security protocols to ensure the highest level of protection for your information. The key components of our security framework are:

• SSL Encryption: All pages on our website are protected by SSL/TLS encryption. All information transmitted between your browser and our servers travels in encrypted form.
• Password Hashing: Your password is not stored directly — it is stored securely using industry-standard hashing algorithms.
• Two-Factor Authentication: An additional layer of security is active during account access and financial transactions.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and addressed in a timely manner.
• Data Access Controls: Only authorized staff can access your information, and only when required for a specific task.
• Firewall & Intrusion Detection: Our network is monitored at all times and unauthorized access attempts are automatically blocked.

Cookies & Tracking Technology

399com uses cookies to operate the website properly and to improve your user experience. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, security tokens, and language preferences. Blocking these cookies will prevent the site from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as your favorite game categories or display preferences. They are used subject to your permission.

6.3 Analytical Cookies

Statistical data is collected to understand which pages of the site are used most and where improvements are needed. This information is processed in aggregated and anonymized form.

You can disable or delete cookies through your browser settings. However, please note that disabling certain cookies may limit some features of the site.

Your rights & controls

You have certain important rights over your personal information. 399com respects these rights and helps you exercise them.

7.1 Right to Access Information

You can find out at any time what information we hold about you. To do so, please contact our support team.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or via the support team.

7.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a set period due to legal or regulatory obligations.

7.4 Right to Opt Out of Marketing Communications

You can cancel your subscription at any time to stop receiving promotional emails or notifications. This can be done easily through account settings or via live chat.

7.5 Right to Lodge a Complaint

If you have any concerns about the handling of your information, you can contact us directly. We are committed to resolving all complaints in a timely manner.

Data retention period

399com retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as the account is active and for the applicable period after account closure to meet legal requirements.
• Financial Transaction Records: For the period specified under applicable financial regulatory rules.
• Gaming Logs & Activity: For a period sufficient for responsible gaming monitoring and dispute resolution.
• Support Communication Records: For a limited period for issue resolution and quality assurance.
• Cookie Data: Depending on the type of cookie, generally deleted at the end of a session or after a maximum of 12 months.

After the specified period has passed, information is securely deleted or anonymized.

Protection of minors

399com strictly refrains from collecting information from or providing services to individuals under the age of 21. Our platform is for adults aged 21 and above only.

Through the age verification process at registration, we ensure that no minor is able to use our platform. If we receive information indicating that a minor's data has been collected for any reason, we will immediately close that account and delete the associated information.

Policy changes & updates

This privacy policy may be revised from time to time to keep pace with changes in technology, law, or our business operations. For any significant changes, we will take the following steps:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email of significant changes.
• Sufficient notice will be given before the new policy takes effect.

Continuing to use the platform after an update means you are consenting to the revised policy. We therefore recommend reviewing this page regularly.