Responsible Gaming

399com Responsible Gaming
— Your safety is our priority

399com believes gaming should be a source of entertainment — not stress or problems. We are here for you with deposit limits, time-out and self-exclusion tools.

For ages 21 and above — This platform is for users aged 21 or older only. Access by minors is strictly prohibited.

Our Commitment to Responsible Gaming

At 399com, responsible gaming is not just a policy — it is part of our core values. We want every player to enjoy games in a safe, informed and enjoyable environment.

Online gaming is a popular form of entertainment for millions of people. From cricket betting to slot games — 399com offers you the opportunity to play a wide variety of games. However, like any form of entertainment, gaming should be enjoyed responsibly.

Responsible gaming means setting your own budget, staying aware of time, and making sure gaming does not have a negative impact on your daily life, family or finances. 399com provides a number of effective tools and resources to help you with this.

Our team is always here for you. If you feel gaming is getting out of your control, reach out to us at any time through our 24/7 live chat support.

Our Commitments

  • 21+ age verification system
  • Deposit limit setting feature
  • Time-out and cooling-off period
  • Self-exclusion option
  • 24/7 Bengali-language support
  • Safe and secure payments

Key Responsible Gaming Tools

399com offers multiple effective tools to keep your gaming experience safe. These tools will help you keep your playing habits in check.

Deposit Limits

Set a maximum daily, weekly or monthly deposit limit on your account. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour cooling-off period.

Time-Out

Take a temporary break — suspend your account for anywhere from 24 hours up to a maximum of 6 weeks. During this time you will not be able to play games or make deposits.

Self-Exclusion

If you feel you need a long break from gaming, choose self-exclusion. You can close your account for a period ranging from 6 months to permanently.

Betting Limits

Set a maximum limit on how much you bet per session or per day. This protects you from overspending and helps you stay within your budget.

Loss Limits

Your session will automatically end once you have lost a set amount. This feature protects you from losing even more while trying to chase your losses.

Reality Check

A message will appear at set intervals reminding you how long you have been playing and how much you have spent. This helps you make informed decisions.

Signs of Problematic Gaming

When gaming turns from entertainment into addiction, certain signs appear. If any of the following apply to you or someone you know, please seek help.

Remember, acknowledging a problem and asking for help is a sign of strength — not weakness. Use 399com's responsible gaming tools or speak with our support team.

You find yourself placing increasingly larger bets in an attempt to win back lost money.
You repeatedly fail in your attempts to stop or reduce gaming.
You prioritise gaming over family, friends or work.
You are taking on debt or selling assets to fund your gaming.
You feel restless, anxious or irritable when you are not gaming.
You lie to or hide your gaming habits from family or friends.
You spend long hours gaming at the expense of work, study or sleep.

Practical Tips for Safe Gaming

Following these simple guidelines will keep gaming enjoyable and safe at all times.

Set a budget: Decide how much money you will spend before you start playing. Do not exceed this limit — even when you are on a winning streak. Think carefully before depositing more than ৳500.
Set a time limit: Fix a maximum duration for each gaming session. Use an alarm or timer and make sure you stop when the time is up.
Treat it as entertainment: Enjoy gaming as a form of entertainment rather than thinking of it as a source of income. Consider any losses as the cost of entertainment.
Do not chase losses: Placing larger bets out of frustration after a loss can make things worse. Take a break instead.
Take regular breaks: Take at least one break every hour. Stand up, walk around, drink some water. Physical and mental wellbeing improves your gaming experience.
Spend time with family: Gaming can never replace family or social life. Spending quality time with family is important for mental health.

Age Verification and Minor Protection

399com strictly follows a 21+ age policy. Age is verified at registration and additional identity verification may be requested in cases of doubt.

If anyone under 21 lives in your household, make sure they cannot access your account. Keep your login details secure and do not share them.

It is recommended that you use parental control software on your devices to prevent minors from accessing online gaming sites.

For users aged 21 and above only
  • Date of birth verification required at registration
  • Identity verification (KYC) before withdrawal
  • Suspicious accounts suspended immediately
  • False information results in account termination and balance forfeiture
  • Support available for families and guardians

Help and Support

If you are having any problems with gaming, do not be embarrassed. Our support team and dedicated tools are always ready to help you.

24/7 Live Chat

Contact our Bengali-speaking support team directly at any time, any day. We can assist with everything from gaming concerns to setting account limits.

Email Support

Email us to discuss matters in detail. All responsible gaming related requests are handled on a priority basis.

[email protected]

Immediate Account Closure

If you feel your account needs to be closed right away, let us know via live chat. We will suspend or permanently close your account immediately.

FAQs about Responsible Gaming

Answers to the most frequently asked questions about responsible gaming are provided here.

Go to the "Responsible Gaming" section in your account settings to set a deposit limit. Choose a daily, weekly or monthly limit. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period. Contact our live chat for assistance.

Self-exclusion comes in two forms: temporary (6 months to 5 years) and permanent. After a temporary exclusion period ends, access may be restored through a cooling-off period. Permanent exclusion is irreversible. Please speak with our support team before making any decision.

A time-out is a temporary break — typically from 24 hours up to 6 weeks. Once the period ends, your account is reactivated automatically. Self-exclusion is for a much longer duration and reactivation is a more involved process. For serious concerns, self-exclusion is the better choice.

Account sharing violates 399com's rules. Each account is for the registered person only. Keep your password secure and log out of your devices. Keep devices away from underage family members. If you notice any suspicious activity, inform us immediately.

Contact our live chat first — we can point you in the right direction. In Bangladesh, you can speak with the mental health department of a nearby hospital, your family doctor, or a trusted counsellor. Addiction is a treatable condition — do not hesitate to seek help.

No, the minimum deposit at 399com is ৳500. This rule is actually part of responsible gaming — it reduces the opportunity to overspend through small, frequent deposits. The minimum withdrawal amount is ৳1,000.

Enjoy Games Safely

Play responsibly and enjoy 399com's wide collection of games. We are always by your side for any concern.

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